Return policy

Our promise

If you receive the wrong colour or item, a defective piece, or your parcel arrives damaged or incomplete, tell us within 7 days of delivery. We will send you a replacement at no extra cost, including shipping.

Why we don't accept change-of-mind returns

A tudung bawal is worn close to the face and hair. For hygiene reasons, and to make sure every customer receives a brand-new piece, we cannot accept returns or exchanges for change of mind, a different colour preference or the wrong size choice.

Not sure about a colour? Message us on WhatsApp before you order and we will gladly send you real photos in natural light.

How to make a claim

1. 1Message us on WhatsApp within 7 days of delivery with your order number.
2. 2Send clear photos of the item and the issue, and an unboxing video. The video should be one continuous recording, from the sealed parcel with its shipping label to the item inside.
3. 3We will review your claim within 2 working days and tell you the next steps.
4. 4If we ask for the item back, we will arrange the courier or refund your return postage.

Conditions

• The item must be unworn, unwashed and unaltered, with its original packaging and tags.
• Claims reported more than 7 days after delivery cannot be accepted.
• An unboxing video is required for missing or wrong items. Without one, we may not be able to accept the claim.

Replacements and refunds

• We replace the item with the same colour once we have approved your claim.
• If that colour is out of stock, you can choose another colour or a full refund for the item.
• Refunds go back to your original payment method within 7 working days of approval. Your bank or card provider may take a few more days to show it.
• If the whole order was our mistake, the shipping fee is refunded too.

What isn't covered

• Change of mind or a different colour preference.
• Small colour differences caused by screen settings or lighting in photos.
• Wear and tear, or damage from washing, ironing or care that doesn't follow the care label.
• Loose threads that can be trimmed, and small creases from packing.

Cancelling an order

Changed your mind before your parcel leaves us? Message us on WhatsApp as soon as possible. If your order has not been dispatched, we will cancel it and refund you in full. Orders that have already been dispatched cannot be cancelled.