Terms of service

1. About us

asherascarf.com is operated by BESTHOMEZ TRADING (registration no. 202003083903 (003094644-U)), trading as Ashera Scarf, a business registered in Malaysia. We sell online only.

In these terms, "we", "us" and "our" mean BESTHOMEZ TRADING. "You" means the person using the website or placing an order.

2. Products and colours

• We describe our products and show their colours as accurately as we can. Colours may look slightly different on your screen depending on its settings and the lighting in photos.
• Sizes and measurements are approximate. Small differences of a few centimetres are normal for fabric products.
• All products are subject to availability. We may limit quantities or stop selling a product or colour at any time.

3. Prices and payment

• Prices are shown in Malaysian Ringgit (RM) for Malaysia and in Singapore dollars (SGD) for Singapore. The shipping fee is shown at checkout before you pay.
• Bundle prices and promotions apply only as described on the website, for the stated period, and cannot be combined unless stated.
• Payment is made at checkout through our secure third-party payment providers. We never see or store your full card details.
• If a price is shown incorrectly because of an obvious error, we may cancel the order and refund you in full, even after we have confirmed it.

4. Your order

• After you pay, we send an order confirmation email. A contract between you and us is formed when we confirm your order.
• We may refuse or cancel an order, with a full refund, if an item is out of stock, the payment is not authorised, the address cannot be delivered to, or we suspect fraud.
• Please check your order details before paying. Contact us on WhatsApp straight away if something is wrong.

5. Shipping and delivery

We ship to Malaysia and Singapore. Fees, processing times and delivery estimates are explained on our Shipping information page. Delivery times are estimates and are not guaranteed. Risk in the products passes to you on delivery.

6. Returns, exchanges and cancellations

Wrong, defective and damaged items are replaced or refunded as described in our Return policy. For hygiene reasons, we do not accept change-of-mind returns. Orders can be cancelled for a full refund before they are dispatched.

7. Using our website

• You agree to use the website only for lawful purposes and to give accurate information when you order.
• All content on the website, including the Ashera Scarf name and logo, photos, designs and text, belongs to us or our licensors. You may not copy or use it for commercial purposes without our written permission.
• We try to keep the website available and free of errors, but we cannot guarantee that it will always be uninterrupted or error-free.

8. Our responsibility to you

To the extent permitted by law, we are not responsible for losses that were not foreseeable, for business losses, or for delays caused by events outside our reasonable control, such as courier delays, natural disasters or system outages. Our total responsibility for any order is limited to the amount you paid for it.

Nothing in these terms limits or excludes any rights you have under the Consumer Protection Act 1999 or other laws that cannot be excluded.

9. Privacy

We handle your personal data as described in our Privacy policy.

10. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

11. Governing law

These terms are governed by the laws of Malaysia. Any dispute will be handled by the courts of Malaysia, without affecting any mandatory rights you have under the laws of the country where you live.

12. Contact us

Questions about these terms? Message us on WhatsApp +60 10-404 7080 or see our Contact page.